Clinloop
Privacy Policy
Last updated: June 5, 2026
Clinloop Healthcare Solutions Inc. (“Clinloop”, “we”, “us”) operates a healthcare shift-staffing
platform that connects healthcare facilities and staffing agencies with verified healthcare
workers. This Privacy Policy explains what personal information we collect, how we use and share
it, and the choices you have. It applies to our websites, mobile apps, and related services
(the “Services”).
1. Information we collect
- Account & profile: name, email, phone number, role (e.g., RN, RPN, NP, PSW),
home address, and profile photo.
- Verification & credentials: professional registration details, government photo
ID, vulnerable-sector checks, and other documents you upload to become verified to work.
- Shift activity: shifts you view, accept, or complete, check-in/out records, and
ratings.
- Location: approximate or precise location (with your permission) to show shifts
near you and apply distance preferences.
- Device & usage: app/version information, device identifiers, push tokens, and
log data used to operate and secure the Services.
We do not seek to collect patient health information through the worker app, and we ask that you
not include it in messages, documents, or other content you submit.
2. How we use your information
- To create and manage your account and verify your eligibility to work.
- To match you with shifts, facilitate bookings, and send shift- and account-related notifications.
- To process payments and resolve disputes related to completed shifts.
- To secure the Services, prevent fraud and misuse, and comply with legal obligations.
- To improve and develop the Services.
3. How we share information
- Facilities & agencies: when you apply to or accept a shift, we share the
profile information they reasonably need to engage you (e.g., name, role, photo, verification status).
- Service providers: vendors that help us run the Services, such as cloud hosting,
SMS/email delivery, background-check providers, and mapping/distance services. They may process your
information only on our instructions.
- Legal & safety: when required by law or to protect the rights, safety, and
security of users, the public, or Clinloop.
- Business transfers: in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information.
4. Data storage and security
We host data with reputable cloud providers and store Canadian-resident data within Canada. We use
administrative, technical, and physical safeguards designed to protect your information. No method of
transmission or storage is completely secure, and we cannot guarantee absolute security.
5. Retention
We keep personal information for as long as needed to provide the Services and for legitimate
business and legal purposes (such as recordkeeping for completed shifts). You may request deletion of
your account (see below); some information may be retained or anonymized where required by law.
6. Your choices and rights
- Account deletion: you can delete your account from within the app; we will delete
or anonymize your information as described above.
- Notifications: you can manage push, SMS, and email preferences in the app.
- Access & correction: you may request access to, or correction of, your personal
information by contacting us.
7. Children
The Services are intended for adults. We do not knowingly collect information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version here and revise
the “Last updated” date above. Material changes may be communicated through the Services.
9. Contact us
Questions or requests? Email [email protected].